Privacy Policy

This privacy policy sets out how Westcoast Window Systems Limited collects, uses and protects any information that you give us when you use this website, and during the course of our business with you.

1. What Information we collect about you and how it is used

1.1 Contact Us Form

When contacting us, we request your name, email address, telephone number and address, plus any information regarding your enquiry. These are transmitted via email to our customer services team who use the information to deal with your query. This information is only shared with our Westcoast Windows Authorised Distributor Partner who services your region, and is never shared outside of this.

In some circumstances, the data may be stored in our internal support system for further action. This data is stored indefinitely for reference but you may request its deletion by contacting us.

1.2 Aftersales Enquiry Form

When contacting us regarding an Aftersales Enquiry via the downloadable pdf form on our website, we request your name, email address, telephone number and address, plus any information regarding your Aftersales Enquiry. These are transmitted via email to our customer services team who use the information to deal with your query.  This information is only every shared with our Westcoast Windows Authorised Partners or Installers, and is never shared outside of this.

In some circumstances, the data may be stored in our internal support system for further action. This data is stored indefinitely for reference but you may request its deletion by contacting us.

1.3 Business Enquiry and/or Order

1.3.1 We collect data about you when you request a quotation or place an order for our products or services.

1.3.2. This data may include, but is not limited to, your name, your business address, your business telephone, your business mobile and your business email.

1.3.3. We use this information to be able to conduct business with you, for internal record keeping and periodically for marketing purposes (see point 1.3.6. below).

1.3.4. Your data is stored for the length of time we consider you an active client, and for a period of up to 12 years following the termination of our contract with you (ie. the date of the final invoice of the final project carried out with you). This period is determined by HMRC tax regulations and contractual requirements, as we are obligated to retain business records for this period.

1.3.5. To enable us to deliver our products and services to you we may be required to pass your data to our trusted suppliers, who are required to agree to our Non-Disclosure Agreement before commencing business with us.

1.3.6. Marketing Opt-In – As an existing or potential client of Westcoast Window Systems Limited, we believe you to have a legitimate interest in receiving information about the products and service we provide. You have the option to opt-out or unsubscribe from this marketing at any time. We will never knowingly sell your data to any third-party supplier without your consent.

 

2. Your Rights

You have a number of individual rights relating to the processing and storage of your personal data. They are as follows:

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to data portability
  • The right to object
  • Rights in relation to automated decision making and profiling

Further information can be found at the Information Commissioner’s Office website.

 

3. Withdrawal of consent, erasure, and information access

Please contact us using the details outlined in the section labelled Data Controller if you wish to do any of the following:

  • To withdraw your consent for activities for which you have previously consented
  • To request a copy of the information that we hold on you
  • To request the deletion of information that we hold on you

 

4. Cookies

Cookies are small text files that are placed on your computer by websites that you visit to identify you. They are widely used in order to make websites work, or work more efficiently, as well as to provide relevant information to you.

The table below explains the cookies we use and why.

Name, Publisher and Functionality Description Category
_ga

_gat

Google Analytics

Identifying unique visitors

Name & Expiration time

_ga is used to distinguish users and has an expiration of 2-years.

_gat is used to throttle requests and has an expiration of 10-minutes.

First Party

These cookies are used to throttle the request rate and to distinguishes unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. For more information, please visit www.google.com/policies/privacy/partners/ If you wish to disable Google Analytics on your browser please visit http://tools.google.com/dlpage/gaoptout.

2
_git

Google analytics

Determining visitor session

Name & Expiration time

_gid is used to distinguish users and has an expiration of 24-hours.

The Google Analytics tracking for ga.js uses two cookies to establish a session. If either of these two cookies are absent, further activity by the user initiates the start of a new session. See the Session article in the Help Center for a detailed definition and a list of scenarios that end a session. You can customize the length of the default session time using the _setSessionCookieTimeout() method.https://developers.google.com/analytics

View Cookie Details https://developers.google.com/analytics/devguides/collection/analyticsjs/cookies-user-id

2
SID, SAPISID, APISID, SSID, HSID, NID, PREF

Google Map

3rd party

Data stored:
Various unique identifiers, except for PREF which stores your options such as preferred zoom level.Purpose:
Google set a number of cookies on any page that includes a Google Map. While we have no control over the cookies set by Google, they appear to include a mixture of pieces of information to measure the number and behaviour of Google Maps users.Expires:
Most of the cookies expire 10 years after your last visit to a page containing a Google Map.
WordPress (wordpress_*) WordPress cookie for a logged in user.
_pinterest_cm

Pinterest

3rd party

This cookie identifies the source of traffic to the site

– so Google Analytics can tell where visitors came from when arriving on the site

IDE Doubleclick.net (Advertising cookie)

Name & Expiration time
ID (1.5 years) / DSID (1.5 years) / IDE (1.5 years) / test_cookie

Third Party

These cookies set by a third party (DoubleClick) and are used for serving targeted advertisements that are relevant to you across the web. Targeted advertisements may be displayed to you based on your previous visits to this website. For example, advertisements about a topic you have expressed an interest in while browsing our site may be displayed t you across the web. In addition, these cookies measure the conversion rate of ads presented to the user. For more information, please visit www.google.com/policies/privacy/partners/ If you wish to disable DoubleClick cookies on your browser please visit this website.

 

Policy information source :

https://www.tnt.com/content/dam/tnt_express_media/global_media_library/new-image-structure/docs/privacy-and-cookies/Cookie-PDF.pdf

http://www.kallo.com/wp-content/uploads/2015/08/Cookies.pdf

https://www.ed.ac.uk/about/website/privacy/third-party-cookies

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

 

5. Changes to this privacy policy

This privacy policy is reviewed and updated periodically and was last updated on 1ST May 2018.

 

6. How to contact us

Please contact us if you have any questions about this privacy policy or the information that we hold about you. This can be done by emailing us at info@westcoastwindows.com or by writing to us at the address outlined below.

 

7. Data Controller

Marc Nixon
Data Controller
Westcoast Windows Systems Ltd
Unit 8 Brickfields Business Park
Old Stowmarket Road
Woolpit
Bury St Edmunds
Suffolk
IP30 9QS