FAQs

Westcoast Windows provides a 10 year guarantee on windows, doors and closing mechanisms subject to damage caused by improper assembly, lack of maintenance, tampering or misuse. Repair or replacement of the affected window or door includes direct labour cost for replacement and / or delivery, but not:
1. Costs for scaffolding and / or other means of installation.
2. Costs for other work required relating to the installation.
3. Costs for any finishing work such as carpentry, painting work, etc

Westcoast Windows provides a 10 year guarantee from the date of manufacture (stamped on the bar between the panes) that the windows remain free of condensation between the panes. The conditions of this warranty are as follows:

• That the glazing work was performed in accordance with applicable MTK- regulations including the use of MTK-approved bonding material.

• The insulating glass or the finished window is not subjected to abnormal stress during transport or handling.

• That no post-processing in the form of cutting, grinding, etc. has occurred, nor painting, billboards, application of heat reflective coating and the like.

We can not be held responsible for cracking after insertion, relating to standard glass, insulating glass, laminated glass, etc., as these are usually caused by factors beyond our control.

We strive to provide the best quality products covered by our 10 year guarantee.

If you have any questions about your windows or doors, require replacement parts or accessories, or need to enquire about your warranty, please use the form on our CONTACT page or email us at: info@westcoastwindows.com

Please supply as much information as possible and we will do our best to resolve your query as quickly and smoothly as we can.

Before making a warranty enquiry please check that your windows or doors have been installed and maintained in accordance with our Installation and Maintenance Instructions. Please check that your windows are marked with the P-Marking Label.

To make a warranty enquiry, please fill in the form on our CONTACT page, providing as much information, including photographs where necessary. Alternatively email us at: info@westcoastwindows.com

Please check that all Westcoast ordering, site storage, handling, installation and maintenance instructions have been followed before requesting a site visit. Should we find that the problems are not due to a Westcoast materials or manufacturing fault or that any damage is not consistent with transport problems then we reserve the right to charge for the visit at £50 per hour including travel time and £0.50 per mile.

Westcoast composite windows, doors and sliding doors are manufactured bespoke to your sizes, openings, colours and finishes. View our STYLES & OPTIONS page for more information.

Westcoast have a range of factory finished standard colours and finishes available which can be viewed on our STYLES & OPTIONS page. However we can match to any colour in the RAL or NCS ranges or a wood finish of your choice.

Westcoast products are manufactured to exceed all contemporary energy efficiency standards. Double glazed entry level whole window U-value of 1.4W/m2K. Triple glazed windows and doors achieve U-values of less than 0.8 W/m2K. See our PRODUCT page for the energy efficiency of each product.

Glazing bars are available in three types: BONDED, INTEGRAL and CLIP-ON. View our STYLES & OPTIONS page for specific details.

The powder-coated aluminium exterior only involves occasional cleaning with a soft cloth, lukewarm water and a few drops of mild detergent.

Westcoast Windows products are factory double or triple glazed with dual sealed units incorporating ‘warm edge’ composite super spacers and argon gas filling as standard. All commercially available high performance glass types can be supplied to meet particular requirements for thermal insulation, acoustic attenuation, solar control, safety, security and fire protection. View our GLASS & GLAZING BARS data sheet on the DOWNLOADS page for more information.

Composite windows are often described as ALUMINIUM CLAD windows. In fact, true ALUMINIUM CLAD windows are basically a standard timber window with a piece of aluminium clipped to the outer face of the window. This creates a gap between the aluminium and timber, allowing air and therefore moisture and dirt to penetrate the timber, thus requiring it to be treated with environmentally unfriendly anti-rot chemicals. As the timber section is indirectly exposed, the aluminium would have to be periodically removed and the timber section refurbished to maximise the life of the window.

On the other hand, true BONDED ALUMINIUM TIMBER COMPOSITE WINDOWS utilise a high density timber inner section bonded to a powder coated aluminium outer section to create a window with maximum lifespan and minimum maintenance. The primary benefit of the true composite Westcoast system over aluminium clad windows is that the timber and aluminium is bonded via a butyl tape, which is compressed to eradicate all air. No air means no condensation can build between the timber and aluminium sections. This creates the added benefit of allowing the window to be sealed in the building at the extreme outside face of the aluminium, meaning no part of the timber section is exposed to the elements. This in turn means the timber section doesn’t need to be preserved, leading to a more environmentally friendly product with a longer lifespan and less maintenance. Find out more about the construction of our windows and doors on our MADE IN SWEDEN page.

Sliding doors are space-saving as they don’t intrude into your home or project externally like hinged or bi-fold doors. They simply glide along a track with one door sliding over the other, instead of swinging open. Bi-fold doors allow you to open up the full width of your aperture but you need to allow enough room for them to fold back to store when open. Often they have smaller glazing areas than sliding doors so your view is more restricted. Take a look at our COMPOSITE SLIDING DOORS on our PRODUCTS page.

To comply with Building Regulations, windows and doors must be sufficiently robust and fitted with appropriate hardware in order to be able to resist physical attack by a casual or opportunist burglar.

Secured by Design (SBD) is one of a group of initiatives run by Police Crime Prevention Initiatives with the aim of creating safer spaces, buildings and communities.

Secured by Design is widely recognised by professionals, and increasingly by consumers, as a valuable mark of police preferred specification. The application of the principles of designing out crime, combined with physical security measures, has been proven to significantly reduce burglaries and criminal damage.

Westcoast Windows has 11 window and door products that have been accredited by SBD, which means they have been recognised by the Police Service across the UK as having achieved ‘Police Preferred Specification’.

Furthermore, all principle Westcoast composite windows and doors have been successfully tested to British Standard PAS 24:2016, which provides a method of testing and assessing the enhanced security performance requirements of doors and window types intended to resist the levels and methods of attack experienced in the UK and normally associated with the casual burglar.